Brexit update

Country of origin

We’re working with the individual brands and seeking clarity from them and official sources, such as the Government website, as well as working with our carriers on how best we can service our EU customers.

We’ll continue to dispatch orders to EU customers and, in the short term, cover any duty and custom declaration charges. However, this is unlikely to be maintained in the longer term.

Deliveries to the EU, ROI and NI

As advised by DPD, services to EU countries, including ROI are resuming. The latest information can be found here. 

As you’ll be aware, you’ll need to provide additional information for deliveries outside of the UK.

• You'll be asked for the following contact information about the receiver of the goods as part of your order process: contact name, email address and contact telephone number.
• The information is required so that DPD can contact the receiver to process a Mandate of Empowerment which allows the goods to be processed through customs. It needs to be completed even if the receiver of the delivery is your own business, and it is important that the information is accurate.
• DPD will contact the receiver of goods directly using the information provided to agree the Mandate of Empowerment. Don't worry, this only needs to happen once per receiver address, so if you receive goods frequently from us, you'll just have to do this the first time a delivery is sent. If you or the receiver aren't able to give DPD the Mandate of Empowerment, then the order will be returned to us at PenCarrie.
• We're set up to provide all the necessary information relating to commodity codes and country of origin.
• It’s now clear that a Customs Declaration will be required and it’s likely that each order will attract a £2 customs clearance fee. PenCarrie will cover this cost in the short term to minimise disruption to deliveries to your customers and we’ll notify you when this charge is going to be passed on to you.
• Duty based on Country of Origin still needs to be clarified brand by brand, product by product and we’ll be in touch once we have clarity.

Shipping small orders to the EU

As a consequence of a change in customs rules, from the 1st July, we’re unfortunately unable to supply any orders under £135 GBP (€150 EUR) to certain EU destinations.

Which countries are affected?

• Belgium
• Bulgaria
• Croatia
• Czech Republic
• Denmark
• Estonia
• Finland
• Greece
• Hungary
• Latvia
• Lithuania
• Luxembourg
• Poland
• Portugal
• Romania
• Slovakia
• Slovenia
• Sweden

DPD are reviewing their network, so affected countries are subject to change in the future and, if this happens, we’ll update you as soon as possible.

Please note that the following destinations are unaffected and there is no change to process: Republic of Ireland, Netherlands, France, Spain, Germany, Italy, Austria.

Why have these changes happened?

• Due to a change in customs rules, lower value orders may only be cleared by customs in the country in which they’re being delivered.
• As DPD don’t have clearance hubs in these countries, we’re unable to get orders under £135 GBP (€150 EUR) delivered.

Orders over this amount are unaffected and may be placed as normal. Please note, this amount excludes delivery costs.

Remember that you can reserve stock online for up to 14 days and build your order to the required value of £135 GBP (€150 EUR).

The last day that we’re able to ship an order under £135 GBP (€150 EUR) will be Monday 28th June 2021.