Service Updates

Keeping you informed
Latest news

We're closed Monday 19th September

We’re closed on Monday 19th September for the State Funeral of Queen Elizabeth II.

DPD will not be attempting deliveries on Monday 19th September.

You can place orders online over the weekend. Any orders that were due to arrive on Monday 19th will now arrive Tuesday 20th September, including orders shipped on Friday 16th and Sunday 18th.

Normal business will resume on Tuesday 20th September.

Order-to-despatch leadtimes

We're here to support your business and we're despatching online orders placed over the weekend.

Please see the table below for our latest order-to-despatch times.

Order Placed Despatch Latest
Monday Tuesday
Tuesday Wednesday
Wednesday  Thursday
Thursday Friday
Friday Sunday
Saturday Monday
Sunday  Monday

Please note that despatch times may vary for Bank Holidays. 

Carriage charge increase

From the 9th May 2022 the charges for some carriage services will increase as per the below table.

Free UK Mainland carriage for all online orders over £150* remains unchanged.  

Service Current charge

Charge from 9th May

UK Mainland Next Day £8.75 £8.95
48 hour £4.95 £5.25
Pre 12:00 under £250 £10.50 £10.75
Pre 12:00 over £250 £6.50 £6.75

This is a result of increased fuel prices and fuel surcharges that are continuing to affect our delivery partners.

You can find further information on carriage thresholds and delivery charges on our Delivery Information page here and our latest order-to-despatch leadtimes above. 

*Free carriage applies to Next Day UK delivery and excludes Scottish Highlands.

Duty charges for EU & ROI orders

In what is an ever-evolving process, we’ve made a change to how we’ll be charging you duty on relevant orders going to EU/ROI (UK orders are unaffected).

From 1st February, PenCarrie will no longer subsidise the duty or DPD costs on orders sent to EU/ROI countries. 

From 1st February, the Price Lists will only show the actual duty rate that you'll be charged. Details of the duty rates, including commodity codes, can be found on the Price Lists page.

Customs and duty clearance charges will be charged to you in full.

These charges will be added to your invoice as a single entry (in time, this will also be accompanied by an itemised schedule with the breakdown of duty).

Important note re: brochures, swatch cards and other ‘free’ items.

Please note that if you’re adding any items like brand brochures, swatch cards or other items that are ‘free’ to you, these will be considered part of the value of your order for customs purposes. Although these aren’t charged to you on your invoice, due to the export data required to enable us to send them to you, they must be assigned a value and therefore added to the total value of that order for customs purposes. This means that you may want to consider adding them at a different time if they would take the value of your order over the duty threshold (currently £135). Unfortunately, due to customs requirements this is unavoidable, but, to enable you to plan, you can find a list of these items here with the charges shown in column H.  

Thank you for your support as we continue to navigate our way through this new way of doing business post-Brexit, and please don’t hesitate to contact our helpful Customer Service team on 0800 252248 or by emailing [email protected] if you have any questions.