Service Updates

Keeping you informed
Latest news

Order-to-despatch leadtimes

We're here to support your business and we're despatching online orders placed over the weekend.

Please see the table below for our latest order-to-despatch times.

Order Placed Despatch Latest
Monday Tuesday
Tuesday Wednesday
Wednesday  Thursday
Thursday Friday
Friday Sunday
Saturday Monday
Sunday  Monday

Please note that despatch times may vary for Bank Holidays. 


Updating your 2022 Marketing Studio designs

If you want to use your 2022 Marketing Studio design in 2023, you’ll need to update the following areas:

Images – 2022 images expire on 31st December and these will need updating to 2023 images
Pricing – new pricing is available for 2023 so please update where necessary
Colours – new colours are available for some styles and these will need updating
Any discontinued items – these will need to be removed

See below for instructions on how to make these updates.

We’ve added NEW 2023 templates to the Marketing Studio and you can start customising these now! 

If you do decide not to update your 2022 brochures, we recommend you delete these from your account in Marketing Studio so that no unlicensed images are available.

How do I update to new imagery?

  1. Head to Marketing Studio
  2. Click ‘Get started’
  3. Click ‘My designs’
  4. Select the edit icon on the design you want to edit
  5. Click on the product you want to edit
  6. Select the ‘Photos’ dropdown on the right-hand menu
  7. All images shown are the new imagery for 2023
  8. Click ‘Done’ at the top of the right-hand menu
  9. Follow the above steps for any other products
  10. Once finished click ‘Publish changes’ button in the top right of the page

How do I update pricing?

  1. Download the new 2023 Price List from the Price Lists page
  2. Head to Marketing Studio
  3. Click ‘Get started’
  4. Click ‘My designs’
  5. Select the edit icon on the design you want to edit
  6. Click on the product you want to edit
  7. Select the ‘Price’ dropdown on the right-hand menu
  8. Update the relevant pricing information
  9. Click ‘Done’ at the top of the right-hand menu
  10. Follow the above steps for any other products
  11. Once finished click ‘Publish changes’ button in the top right of the page

How do I update new colours?

  1. Head to Marketing Studio
  2. Click ‘Get started’
  3. Click ‘My designs’
  4. Select the edit icon on the design you want to edit
  5. Select the first product and select the ‘Colours’ dropdown on the right-hand menu
  6. If there are any new colours available for that style they will be at the bottom of the list of colours and won’t be ticked
  7. Tick any of the new colours that you want to show
  8. Click ‘Done’ at the top of the right-hand menu
  9. Follow the above steps for all products
  10. Once finished click ‘Publish changes’ button in the top right of the page

How do I update discontinued products?

Discontinued items will either be removed from sale or moved into clearance on the 1st January. Please check the clearance area and update your customised assets as required.

Your updated design is now ready to share!

 


Latest information on stock levels and leadtimes

Latest information on stock levels and leadtimes

Scott Evans, Purchasing Manager
Mike Symons, Director of Sales, Marketing and Customer Service

Why are some key styles and SKUs out of stock?

Shipping challenges
We know that there may still be issues with some stock levels and understand the frustration this can cause when you have orders to fulfil for customers. There’s a ‘perfect storm’ with the ongoing effects of the pandemic combined with the more complex supply chains post-Brexit which continue to pose production and shipping challenges for many of the brands.  High infection levels in garment manufacturing countries means that production has been interrupted and Covid closures have again been affecting capacity at ports, causing a backlog of container traffic.

Logistics shortages
Exceptional demand globally for containers has meant everyone is fighting for capacity, and escalating costs are also making it harder for brands to plan shipping. Additionally, once the goods reach the UK, many suppliers are still limiting volumes to their customers, which, combined with staff shortages due to self-isolation and difficulty recruiting post-Brexit, is leading to an increase in leadtimes. 

What is PenCarrie doing to help the situation?

PenCarrie and our suppliers are investing heavily to build and maintain stock levels
We generally have a good level of stock on most styles, however there are still gaps. We’ve made significant stock orders with the brands to fill these gaps as quickly as possible and are continuing to monitor levels and order accordingly.

Working with our brands
Our brand partners are keeping us updated on their stock levels, but unfortunately there is a lack of visibility for both us and the brands on delivery dates due to the shipping issues mentioned before. We’re working together to get the most up-to-date information available. You can see multiple ‘due in’ dates online (approximate) which are updated as we get new information from the brands.  

How can you get ahead with these challenges?

Check stock levels online
The easiest way to keep up to date on the stock situation by brand and style is to check back regularly. We know this isn’t ideal, but we update our stock levels online as soon as anything changes – and this happens daily.

You’ll also see a ‘+ days’ figure on stock levels. This is the stock available from our suppliers and gives you an indication of what’s available to us within that time frame, should you want to place an order for more than we currently have in stock. (The timeframes are approximate and due to shipping challenges, some brands are currently experiencing longer leadtimes.)

If a product is completely out of stock, we’ll display a ‘Due in’ information button. This will tell you what stock quantities we’re expecting and approximately when.

Sometimes you’ll see ‘Call’ in place of a due date. We may have due date info from the brand for these items, but it’s not confirmed. If you give us a call, we’ll be happy to give you any information we have as a guide.

Place orders early on styles you know you’ll need
Ordering earlier than you usually would is advised. Key styles sell out very quickly, so buying your stock as soon as it’s available will help you avoid disappointment later on.

Use the ‘Similar products’ and ‘Compare’ features on our website
We offer similar styles for almost all our products online, so if something you need to order isn’t in stock, there may be alternatives that will help you to fulfil your customer orders.

  • Our ‘Similar products’ feature at the bottom of each product page of our website will help you see what similar styles are available.
  • Use the ‘Compare’ button at the top of each product page to add up to four styles to easily compare all the key features, so you can see what differences there are between products. 

Remember, you can always contact our friendly Customer Service team during office hours, and they’ll be happy to help you with any queries.

Scott Evans, Purchasing Manager
Mike Symons, Director of Sales, Marketing and Customer Service

Why are some key styles and SKUs out of stock?

Shipping challenges
We know that there may still be issues with some stock levels and understand the frustration this can cause when you have orders to fulfil for customers. There’s a ‘perfect storm’ with the ongoing effects of the pandemic combined with the more complex supply chains post-Brexit which continue to pose production and shipping challenges for many of the brands.  High infection levels in garment manufacturing countries means that production has been interrupted and Covid closures have again been affecting capacity at ports, causing a backlog of container traffic.

Logistics shortages
Exceptional demand globally for containers has meant everyone is fighting for capacity, and escalating costs are also making it harder for brands to plan shipping. Additionally, once the goods reach the UK, many suppliers are still limiting volumes to their customers, which, combined with staff shortages due to self-isolation and difficulty recruiting post-Brexit, is leading to an increase in leadtimes. 

What is PenCarrie doing to help the situation?

PenCarrie and our suppliers are investing heavily to build and maintain stock levels
We generally have a good level of stock on most styles, however there are still gaps. We’ve made significant stock orders with the brands to fill these gaps as quickly as possible and are continuing to monitor levels and order accordingly.

Working with our brands
Our brand partners are keeping us updated on their stock levels, but unfortunately there is a lack of visibility for both us and the brands on delivery dates due to the shipping issues mentioned before. We’re working together to get the most up-to-date information available. You can see multiple ‘due in’ dates online (approximate) which are updated as we get new information from the brands.  

How can you get ahead with these challenges?

Check stock levels online
The easiest way to keep up to date on the stock situation by brand and style is to check back regularly. We know this isn’t ideal, but we update our stock levels online as soon as anything changes – and this happens daily.

You’ll also see a ‘+ days’ figure on stock levels. This is the stock available from our suppliers and gives you an indication of what’s available to us within that time frame, should you want to place an order for more than we currently have in stock. (The timeframes are approximate and due to shipping challenges, some brands are currently experiencing longer leadtimes.)

If a product is completely out of stock, we’ll display a ‘Due in’ information button. This will tell you what stock quantities we’re expecting and approximately when.

Sometimes you’ll see ‘Call’ in place of a due date. We may have due date info from the brand for these items, but it’s not confirmed. If you give us a call, we’ll be happy to give you any information we have as a guide.

Place orders early on styles you know you’ll need
Ordering earlier than you usually would is advised. Key styles sell out very quickly, so buying your stock as soon as it’s available will help you avoid disappointment later on.

Use the ‘Similar products’ and ‘Compare’ features on our website
We offer similar styles for almost all our products online, so if something you need to order isn’t in stock, there may be alternatives that will help you to fulfil your customer orders.

  • Our ‘Similar products’ feature at the bottom of each product page of our website will help you see what similar styles are available.
  • Use the ‘Compare’ button at the top of each product page to add up to four styles to easily compare all the key features, so you can see what differences there are between products. 

Remember, you can always contact our friendly Customer Service team during office hours, and they’ll be happy to help you with any queries.