Latest News & Service Updates

Christmas and New Year opening times

We know your business doesn’t slow down over the festive season, and neither should your ability to order.  We’re open for online orders all Christmas, so you can keep ordering and planning whenever suits you.  Plus, thanks to our exclusive 14 day stock reservation, once you put something in your basket it’s yours! Helping you plan ahead for 2026. 

Please remember to order early during the peak trading season, as an increased volume of parcels in the delivery network may cause delays. As always, we'll do our best to despatch as many orders as possible on the day they're placed (subject to opening times). 

The latest order date for 2025 pricing is Tuesday 30th December* (*please make sure you order before 4pm). Any orders not despatched until we re-open on Friday 2nd January, will be charged at 2026 prices. View the latest Price Lists here.

Join us at our regional event of the year

Built for you, backed by industry-leading brands

We're back with the ultimate one-day event packed with inspiration, innovation and exclusive experiences from your favourite brands.

Join us on Tuesday 16th December, at Sandy Park, Exeter, EX2 7NN (home of the Exeter Chiefs), from 10am - 4pm.

This is your chance to:

• Meet industry-leading brands, including exclusive brands Ravine, Native Spirit, SOL’S and Brand Lab
• Get your hands on free goodie bags
• Explore NEW and trending styles up close
• Network with our team of experts
• Gain insights tailored to your local area
• and so much more!

Whether you’re refining your offering, new to garment decoration and resale or looking for new styles to WOW your customers, this event is everything you need to start 2026 with confidence.

Register your interest

The PenCarrie Foundation

Introducing: The PenCarrie Foundation

A legacy of care continues! 

We’re excited to announce the launch of the PenCarrie Foundation, an independent grantmaking charity set up by our shareholders that's dedicated to creating brighter futures for disadvantaged children and young people across Devon.

By supporting local charities and projects that break down barriers and unlock opportunities, the PenCarrie Foundation hopes to drive lasting, meaningful change. At least 5% of PenCarrie profits are being committed each year to grant funding. It’s another way we’re proud to support and invest in the communities we call home.

Explore the PenCarrie Foundation

Order-to-despatch lead-times

To make sure you get what you need when you need it, we can now guarantee UK Mainland (excluding the Scottish Highlands) Next Day delivery on all orders placed before 5pm!*  We're also despatching online orders placed over the weekend, so you can run your business knowing you can depend on us! 

Please see the table below for our latest order-to-despatch times. 

*Orders placed and acknowledged before 5pm Mon-Fri will be despatched same day. Orders placed and acknowledged before 12pm Sunday will also be despatched same day. In peak trading season, our despatch times may vary, and orders will be despatched no later than next working day. Bank holiday despatch times may vary. We have no control over logistical delays.

Please note that we do not ship on Saturdays and despatch times may vary for bank holidays.  

GPSR: EU Responsible Person

Are you selling into the EU and/or Northern Ireland?

Due to the updated EU General Product Safety Regulation (GPSR), you may need to know the ‘EU Responsible Person’ and their contact details for the styles you are listing and selling*.

You can download this information here to find the Brand(s) you require.

If you need any further support on this, please get in touch with [email protected].

*Important: This information does not constitute any legal or other compliance advice from PenCarrie. You're responsible for conducting your own legal assessment to understand all compliance obligations that might apply to you.

Important update: Clarifying GOTS accreditation

We’re committed to transparency and tackling greenwashing, along with sharing any misleading information around sustainability. In light of this, we’ve removed the GOTS (Global Organic Textile Standard) certification from our website and from products that previously had this accreditation listed from within our range.  

We’ve been made aware that GOTS have updated their regulations and in order to use and promote the GOTS (Global Organic Textile Standard) certification, all links in the supply chain are required to hold GOTS certification themselves.  

This means distributors, decorators, and sellers offering products with the GOTS (Global Organic Textile Standard) certification aren’t able to promote the standard unless they themselves are also GOTS certified, along with any part of the supply chain before them. 

We’ve fully investigated the matter, and we want to ensure that you’re compliant, so we’d recommend that you also remove GOTS certifications from your offering to avoid any potential challenges. Our goal is to provide you with accurate information so you can do the same for your customers.  

Products that hold the GOTS certification itself are unchanged; they remain the same quality product which was certified at source and manufacture.   

We’ll continue to keep ourselves on top of legislation and rules so that we can update you if important areas of our industry change in the future.  

If you have any questions or need any support on this topic, please don’t hesitate to get in contact with Andrea – [email protected].  

Thank you for your continued support and understanding.  

Get social with us

Stay in the loop with all the latest updates, exclusive behind-the-scenes content, and exciting competitions by joining us on our social channels! You'll be one of the first to know about what's happening at PenCarrie HQ – Connect with us on LinkedIn, hit like on Facebook or follow us on Instagram to stay connected.