Our Current Vacancies
Do you have the skills and passion we're looking for?
Our Current Vacancies
Business Development Manager – South Central
Business Development Manager, South Central
Full Time 37.5 hours, Monday to Friday
A great opportunity for someone who is self-driven, has initiative and proven experience in growing sales within the South Central area. A team player, you will be dynamic, flexible and adaptable to changes are key elements for success in this role. You will also have outstanding communication skills, interpersonal skills and commercial awareness with the ability to provide exceptional customer service.
Although this role is remote, we will require candidates to attend quarterly sales meetings held in the Southwest.
Please be aware that unfortunately we are not able to provide employment sponsorship to candidates at this moment in time.
Please read the full job description and we look forward to receiving your CV and covering letter.
Ready to Apply?
Email your CV and covering letter to [email protected] and show us what makes you the perfect fit. Be sure to say which role you’re applying for.
Business Development Manager, North East
Full Time 37.5 hours, Monday to Friday
A great opportunity for someone who is self-driven, has initiative and proven experience in growing sales within the North East. A team player, you will be dynamic, flexible and adaptable to changes are key elements for success in this role. You will also have outstanding communication skills, interpersonal skills and commercial awareness with the ability to provide exceptional customer service.
Although this role is remote, we will require candidates to attend quarterly sales meetings held in the Southwest.
Please be aware that unfortunately we are not able to provide employment sponsorship to candidates at this moment in time.
Please read the full job description and we look forward to receiving your CV and covering letter.
Ready to Apply?
Email your CV and covering letter to [email protected] and show us what makes you the perfect fit. Be sure to say which role you’re applying for.
Internal Sales Advisor – (Fixed Term Contract - 12 Months)
Full Time – 37.5 hours 9am-5:30pm Monday to Friday
We are currently seeking an ambitious, driven and hard-working Internal Sales Advisor to join our Internal Sales Team on a 12 month Fixed Term Contract.
Do you enjoy winning new business and building long standing relationships with customers? Are you committed to being part of a fast-paced sales environment? Do you enjoy working in a team environment? If so, then you could be the right candidate for this role.
The ideal candidate will have extensive experience in a telephone sales environment handling outbound calls ideally to both known and new contacts. Knowledge and/or experience of Customer Service principles and practices is essential for this position as is an excellent telephone manner. Experience in sales in any form; face-to-face, online, account management is also welcomed bringing with it a knowledge of sales techniques, closing deals and achieving sales targets.
Day to day you will be managing all necessary sales administration as part of the Internal Sales team to include keeping the customer database accurate and up to date by recording information gathered from qualifying calls such as business type, spending patterns and any other relevant details.
As an Internal Sales Advisor along with the rest of the Internal Sales Team you will be expected to identify and grow your account base through providing customer education and identifying upselling opportunities and feeding these leads where appropriate to our team of Business Development Managers.
With a passion for sales and achieving targets you will assist in hunting for new business and expanding existing accounts by maintaining regular contact, following up on promotions, supporting marketing efforts and re-engaging fading accounts. You will also be used to working in a KPI oriented environment and be dedicated to achieving not only your own but your teams’ targets.
An ability to confidently create and build value in customer conversations is essential as is escalating priority issues, concerns, or opportunities to the Internal Sales Supervisor.
This role can benefit from our hybrid working policy which requires three days minimum working at our offices in Willand and up to two days working from home; however, during completion of training we will require you to remain on site.
Why Join Us?
At PenCarrie, we pride ourselves on delivering exceptional customer service and fostering a supportive team environment. You’ll be part of a values-led organisation where people and customers come first. Join us and help shape the digital experience of one of the UK’s leading B2B suppliers in the garment decoration industry.
Please be aware that unfortunately we are not able to provide employment sponsorship to candidates at this moment in time.
You will be required to live within a commutable distance of Willand (EX15 2QW) in order to apply for this role.
Please send your CV and covering letter to [email protected]
Please read the full job description and we look forward to receiving your CV and covering letter.
Ready to Apply?
Email your CV and covering letter to [email protected] and show us what makes you the perfect fit. Be sure to say which role you’re applying for.
Quotes Advisor
Full Time 37.5 hours, 9am – 5:30pm Monday to Friday
About the Role:
We’re looking for a proactive and customer-focused Quotes Advisor to join our dynamic team. In this key role, you'll ensure our customers and prospective clients receive accurate and timely quotes, helping to secure orders and drive business growth.
As a Quotes Advisor, your day-to-day responsibilities will include:
- Managing all incoming quote enquiries, gathering the necessary information (such as stock availability and order values) to prepare precise and timely quotations.
- Working closely with the Quotes Team Manager to obtain essential details needed to secure business.
- Liaising with internal departments to ensure customer quoting needs are met effectively and efficiently.
- Collaborating with colleagues in the Quotes and Customer Services teams to meet deadlines and deliver a consistently high level of customer service.
You’ll thrive in this role if you are:
- A positive team player who builds strong relationships with colleagues and customers alike.
- Skilled at handling challenging conversations with diplomacy and professionalism, always striving to meet customer expectations.
- Confident on the phone and able to use your initiative to support and guide customers.
- Organised and efficient, with great attention to detail and the ability to update systems and databases promptly.
- A natural communicator who builds trust and rapport quickly with both new and existing customers.
- Willing to go the extra mile to exceed expectations and support business growth.
At PenCarrie, we pride ourselves on delivering exceptional customer service and fostering a supportive team environment. You’ll be part of a values-led organisation where people and customers come first.
Please be aware that unfortunately we are not able to provide employment sponsorship to candidates at this moment in time.
You will be required to live within a commutable distance of Willand (EX15 2QW) in order to apply for this role.
Ready to Apply?
Email your CV and covering letter to [email protected] and show us what makes you the perfect fit. Be sure to say which role you’re applying for.
Customer Support Team Manager
Full Time 37.5 hours, between 08:30 and 18:00 (flexible working pattern within this range) Monday to Friday
Are you passionate about delivering exceptional customer service and leading high-performing teams? PenCarrie is looking for a Customer Support Team Manager to inspire, guide and grow our dedicated Customer Support Advisors, playing a key role in shaping customer experience across multiple digital channels.
With over 30 years of industry leadership, PenCarrie is a family business and a trusted B2B distributor in the garment decoration industry. We’re proud of our inclusive culture, strong values, and commitment to helping our customers succeed.
As Customer Support Team Manager, you’ll:
- Lead, mentor and support a team of 6 Advisors to deliver outstanding service across phone, email, live chat, and social media
- Monitor and improve team KPIs using real-time data and customer satisfaction insights
- Own escalations, problem-solve complex queries, and drive continual service improvements
- Deputise for the Head of Customer Support and collaborate across departments (Sales, IT, Marketing and more)
- Shape our customer support strategy, keeping us at the forefront of innovation and digital transformation
What we’re looking for:
- Experience managing high-performing customer support teams, ideally in an omnichannel environment
- A proven track record of using data to drive performance and service excellence
- Strong leadership and coaching skills with a collaborative, empathetic approach
- Excellent communication and stakeholder management experience
- A passion for continuous improvement and innovation
Nice to have:
- Experience with platforms like Salesforce or Zendesk
- Project management capabilities
- Awareness of customer support trends and emerging technologies
Why join Team PenCarrie?
At PenCarrie, we’re more than a workplace — we’re a community. We celebrate success, champion wellbeing, embrace change, and invest in the growth of our people. You’ll be part of a supportive and respectful team that genuinely lives our values every day.
Location: Willand, Office based
Please be aware that unfortunately we are not able to provide employment sponsorship to candidates at this moment in time.
You will be required to live within a commutable distance of Willand (EX15 2QW) in order to apply for this role.
Ready to Apply?
Email your CV and covering letter to [email protected] and show us what makes you the perfect fit. Be sure to say which role you’re applying for.
Customer Support Advisor
Full Time 37.5 hours, Monday to Friday – Either 8:30-17:00, 9:00-17:30 or 9:30-18:00 (shift dependant on business needs)
Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced, team-oriented environment? If so, we’d love to hear from you!
We’re seeking a Customer Support Advisor to join our busy Customer Support Team, the heart of our customer experience. You’ll play a key role in building lasting relationships, resolving queries, and helping our customers grow their businesses.
If you’re a confident, empathetic communicator with a passion for helping others as well as a resilient multi-tasker who thrives in a busy fast-moving environment then this role could be for you.
A strong desire to provide outstanding customer service is essential for this role, ideally backed by experience in a similar customer-focused position with performance targets. On a day-to-day basis, you’ll handle customer enquiries across multiple channels—including phone, email, live chat, and social media—resolving issues with empathy and efficiency. You’ll also process orders, nurture lasting customer relationships, and identify opportunities to encourage repeat business.
A team player who adapts well to change and is always looking to improve you will contribute to fostering a supportive and collaborative team environment.
The ideal candidate will have the ability to prioritise and organise effectively whilst being an attentive listener focussed on putting our customers first.
If you’re someone who thrives on making a difference and always puts the customer first, we’d love to welcome you to the team.
Please be aware that unfortunately we are not able to provide employment sponsorship to candidates at this moment in time.
You will be required to live within a commutable distance of Willand (EX15 2QW) in order to apply for this role.
Ready to Apply?
Email your CV and covering letter to [email protected] and show us what makes you the perfect fit. Be sure to say which role you’re applying for.
