Our Current Vacancies
Do you have the skills and passion we're looking for?
Our Current Vacancies
Service Desk Technician
Full Time – 37.5 hours | 8am–4:30pm or 9am–5:30pm (rota) | Office-Based | Based in Willand, Devon
We’re looking for a proactive, customer-focused Service Desk Technician to join our IT Team.
Do you enjoy solving technical problems and helping people get the most out of their technology? Are you passionate about delivering exceptional service and ensuring issues are resolved quickly and effectively? Can you balance technical know-how with clear communication and a collaborative approach? If so, this could be the perfect opportunity for you.
You’ll bring strong knowledge of computer hardware and experience with Windows desktop and server operating systems. You’ll have excellent communication and documentation skills, and a knack for building rapport with users. Previous experience in a similar role, familiarity with ITIL principles, and knowledge of tools like Jira would be a bonus.
In this role, you’ll triage incoming requests, troubleshoot hardware and software issues, and ensure timely resolution for internal users (and occasionally external customers). You’ll document processes, assist with software rollouts, and contribute to help sheets and FAQs. From hands-on fixes to trend analysis, you’ll play a key part in keeping our systems running smoothly and our people supported.
Please note that we are open to receiving applications from candidates who don't necessarily have all the above experience but are passionate about entering a career in IT.
You’ll be part of a values-led business that’s bold, inclusive and committed to customer success. With your technical skills and service mindset, you’ll help us deliver exceptional support and shape the future of one of the UK’s leading B2B suppliers in the garment decoration industry.
This role is based in our Willand office and may involve occasional flexibility in hours and location.
Why Join Us?
At PenCarrie, we pride ourselves on delivering exceptional customer service and fostering a supportive team environment. You’ll be part of a values-led organisation where people and customers come first. Join us and help shape the future of one of the UK’s leading B2B suppliers in the garment decoration industry.
Please be aware that unfortunately we cannot provide employment sponsorship to candidates at this moment in time.
You will be required to live within a commutable distance of Willand (EX15 2QW) to apply for this role.
Please read the full job description and we look forward to receiving your application.
Ready to Apply?
Email your CV and covering letter to [email protected] and show us what makes you the perfect fit. Be sure to say which role you’re applying for.
