Our Current Vacancies
Do you have the skills and passion we're looking for?
Our Current Vacancies
Business Development Manager - Scotland
A great opportunity for someone who is self-driven, has initiative and proven experience in growing sales within Scotland. A team player, you will be dynamic, flexible and adaptable to changes are key elements for success in this role. You will also have outstanding communication skills, interpersonal skills and commercial awareness with the ability to provide exceptional customer service.
Although this role is remote, we will require candidates to attend quarterly sales meetings held in the Southwest.
Ready to Apply?
Email your CV and covering letter to [email protected] and show us what makes you the perfect fit. Be sure to say which role you’re applying for.
Internal Sales Advisor
Competitive Salary
Working within the busy Internal Sales team, you will be responsible for regular communication with PenCarrie’s existing customers as well as identifying prospective new business contacts. Working to sales targets you will require experience of relationship building and consultative selling techniques. You will require experience of working in a telephone sales environment, possess an excellent telephone manner and the ability to read and interpret detailed numerical data.
Please read the full job description and we look forward to receiving your CV and covering letter.
Ready to Apply?
Email your CV and covering letter to [email protected] and show us what makes you the perfect fit. Be sure to say which role you’re applying for.
Quotes Advisor
Full Time 37.5 hours, 9am – 5:30pm Monday to Friday
About the Role:
We’re looking for a proactive and customer-focused Quotes Advisor to join our dynamic team. In this key role, you'll ensure our customers and prospective clients receive accurate and timely quotes, helping to secure orders and drive business growth.
As a Quotes Advisor, your day-to-day responsibilities will include:
- Managing all incoming quote enquiries, gathering the necessary information (such as stock availability and order values) to prepare precise and timely quotations.
- Working closely with the Quotes Team Manager to obtain essential details needed to secure business.
- Liaising with internal departments to ensure customer quoting needs are met effectively and efficiently.
- Collaborating with colleagues in the Quotes and Customer Services teams to meet deadlines and deliver a consistently high level of customer service.
You’ll thrive in this role if you are:
- A positive team player who builds strong relationships with colleagues and customers alike.
- Skilled at handling challenging conversations with diplomacy and professionalism, always striving to meet customer expectations.
- Confident on the phone and able to use your initiative to support and guide customers.
- Organised and efficient, with great attention to detail and the ability to update systems and databases promptly.
- A natural communicator who builds trust and rapport quickly with both new and existing customers.
- Willing to go the extra mile to exceed expectations and support business growth.
At PenCarrie, we pride ourselves on delivering exceptional customer service and fostering a supportive team environment. You’ll be part of a values-led organisation where people and customers come first.
Please be aware that unfortunately we are not able to provide employment sponsorship to candidates at this moment in time.
You will be required to live within a commutable distance of Willand (EX15 2QW) in order to apply for this role.
Ready to Apply?
Email your CV and covering letter to [email protected] and show us what makes you the perfect fit. Be sure to say which role you’re applying for.
Customer Support Team Manager
Full Time 37.5 hours, between 08:30 and 18:00 (flexible working pattern within this range) Monday to Friday
Are you passionate about delivering exceptional customer service and leading high-performing teams? PenCarrie is looking for a Customer Support Team Manager to inspire, guide and grow our dedicated Customer Support Advisors, playing a key role in shaping customer experience across multiple digital channels.
With over 30 years of industry leadership, PenCarrie is a family business and a trusted B2B distributor in the garment decoration industry. We’re proud of our inclusive culture, strong values, and commitment to helping our customers succeed.
As Customer Support Team Manager, you’ll:
- Lead, mentor and support a team of 6 Advisors to deliver outstanding service across phone, email, live chat, and social media
- Monitor and improve team KPIs using real-time data and customer satisfaction insights
- Own escalations, problem-solve complex queries, and drive continual service improvements
- Deputise for the Head of Customer Support and collaborate across departments (Sales, IT, Marketing and more)
- Shape our customer support strategy, keeping us at the forefront of innovation and digital transformation
What we’re looking for:
- Experience managing high-performing customer support teams, ideally in an omnichannel environment
- A proven track record of using data to drive performance and service excellence
- Strong leadership and coaching skills with a collaborative, empathetic approach
- Excellent communication and stakeholder management experience
- A passion for continuous improvement and innovation
Nice to have:
- Experience with platforms like Salesforce or Zendesk
- Project management capabilities
- Awareness of customer support trends and emerging technologies
Why join Team PenCarrie?
At PenCarrie, we’re more than a workplace — we’re a community. We celebrate success, champion wellbeing, embrace change, and invest in the growth of our people. You’ll be part of a supportive and respectful team that genuinely lives our values every day.
Location: Willand, Office based
Please be aware that unfortunately we are not able to provide employment sponsorship to candidates at this moment in time.
You will be required to live within a commutable distance of Willand (EX15 2QW) in order to apply for this role.
Ready to Apply?
Email your CV and covering letter to [email protected] and show us what makes you the perfect fit. Be sure to say which role you’re applying for.
Customer Support Advisor
Full Time 37.5 hours, Monday to Friday – Either 8:30-17:00, 9:00-17:30 or 9:30-18:00 (shift dependant on business needs)
Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced, team-oriented environment? If so, we’d love to hear from you!
We’re seeking a Customer Support Advisor to join our busy Customer Support Team, the heart of our customer experience. You’ll play a key role in building lasting relationships, resolving queries, and helping our customers grow their businesses.
If you’re a confident, empathetic communicator with a passion for helping others as well as a resilient multi-tasker who thrives in a busy fast-moving environment then this role could be for you.
A strong desire to provide outstanding customer service is essential for this role, ideally backed by experience in a similar customer-focused position with performance targets. On a day-to-day basis, you’ll handle customer enquiries across multiple channels—including phone, email, live chat, and social media—resolving issues with empathy and efficiency. You’ll also process orders, nurture lasting customer relationships, and identify opportunities to encourage repeat business.
A team player who adapts well to change and is always looking to improve you will contribute to fostering a supportive and collaborative team environment.
The ideal candidate will have the ability to prioritise and organise effectively whilst being an attentive listener focussed on putting our customers first.
If you’re someone who thrives on making a difference and always puts the customer first, we’d love to welcome you to the team.
Please be aware that unfortunately we are not able to provide employment sponsorship to candidates at this moment in time.
You will be required to live within a commutable distance of Willand (EX15 2QW) in order to apply for this role.
Ready to Apply?
Email your CV and covering letter to [email protected] and show us what makes you the perfect fit. Be sure to say which role you’re applying for.
UX Designer
Full Time 37.5 hours, Monday to Friday – 9.00-17:30.
Join our creative marketing team
As a UX Designer within our Marketing Team, you'll combine creativity with commercial insight to ensure designs align with business objectives and goals. You’ll be involved in research, planning, and creative design, balancing strategic thinking with the need to work efficiently and manage multiple iterations.
Are you a dynamic and creative UX Designer looking for a role that offers flexibility and variety? Do you thrive in an environment where adaptability is key, working across different projects and enhancements with ease?
Do you combine creativity with commercial acumen to ensure you are always designing with business objectives and goals in mind?
Do you understand and enjoy the varying demands of the creative process, balancing need to research, plan and consider creative design, whilst also being able to work at pace and manage high levels of versioning and output?
If so, we want to hear from you!
What we’re looking for:
• Communication & adaptability.
• A positive, respectful approach with excellent interpersonal skills.
• Confidence in presenting design concepts and responding to briefs.
• Ability to collaborate with stakeholders, gathering feedback and refining designs accordingly.
• Enthusiasm for working across multiple projects at pace, adapting as needed.
Technical expertise:
• Strong UX design experience across desktop and mobile platforms.
• Deep understanding of customer-centric UX design principles, usability, and content architecture.
• Proficiency in mainstream UX tools (Miro, Figma, etc.).
• Knowledge of HTML/CSS (beneficial but not essential).
• Interest in leveraging AI and new creative tools to enhance design efficiency.
• Solid grasp of accessibility and usability regulations.
• Experience in creating and managing digital style guides to ensure consistency across typography, colour schemes, and layout.
Background & experience:
• 4–5 years of UX design experience within B2B or B2C retail/consumer sectors (agency or direct).
• Experience in fashion/clothing is a bonus, but we welcome candidates with innovative, creative thinking from similar industries.
Why join us?
This is a fantastic opportunity to work in a collaborative and forward-thinking environment where creativity meets commercial success. If you love the evolution of design and enjoy working with stakeholders to refine and deliver impactful UX, then this is the perfect role for you.
Ready to apply? If this sounds like the role for you, we’d love to hear from you. Apply today and help shape the future of UX within our Marketing Team!
Please be aware that unfortunately we are not able to provide employment sponsorship to candidates at this moment in time.
You will be required to live within a commutable distance of Willand (EX15 2QW) in order to apply for this role.
Ready to Apply?
Email your CV and covering letter to [email protected] and show us what makes you the perfect fit. Be sure to say which role you’re applying for.
PHP Developer
Full Time 37.5 hours, 9am-5.30pm Monday to Friday
Reporting to the Lead Software Developer the role of the PHP Developer is to maintain and develop our bespoke website while contributing to its design. You will be responsible for writing clean, efficient and well-documented code using PHP and the Laravel framework, as well as working on front-end development with HTML, CSS, and JavaScript to create engaging, user-focused interfaces. The right candidate will have proven experience as a full stack developer, with strong expertise in PHP and a modern framework (Laravel). Knowledge of database systems, such as MariaDB, MySQL and ElasticSearch is essential. Familiarity with testing frameworks and cloud platforms (Azure, AWS, GCP) will also be an advantage.
This role can benefit from our hybrid working policy which requires three days minimum working at our offices in Willand and up to two days working from home; however four or five days on site is also welcomed, especially during the initial weeks of settling in and throughout a six month probationary period.
See full job description for main responsibilities and further essential knowledge, skills and experience.
Please be aware that unfortunately we are not able to provide employment sponsorship to candidates at this moment in time.
You will be required to live within a commutable distance of Willand (EX15 2QW) in order to apply for this role.
Ready to Apply?
Email your CV and covering letter to [email protected] and show us what makes you the perfect fit. Be sure to say which role you’re applying for.
