Privacy Policy
Introduction
We do everything we can to provide you with an excellent service. We also do our very best to protect and respect your privacy, and we will never sell your personal company data to anyone.
To provide our service, we need to process information about you, either when it’s collected by us, or provided to us by you or a trusted third party. Examples of this would be processing your payment details or logging your Internet browser type.
This is common practice; in general, businesses that sell products or services over the phone and Internet tend to process your information in this way.
To ensure your privacy is well protected, we only ever work with reputable third parties. This Privacy Notice explains how we process your personal information. By visiting www.pencarrie.com you accept and consent to the practices described in it, so please read it carefully.
If you have any questions about how we handle your data, please contact us at PenCarrie Limited for queries relating to UK based customers or PenCarrie Ireland Limited for Ireland based customers:
| PenCarrie Limited PenCarrie House South View Estate Willand Devon EX15 2QW |
PenCarrie Ireland Limited |
or send us an email to [email protected].
Collecting your information
We collect information about you when you create an account, place an order, fill in forms, or talk to us over phone, email and social media. We also collect information when you voluntarily complete customer surveys, provide feedback or take part in competitions. This information may include your name, address, email, phone number, photograph and payment information.
With our permission, Google Analytics may collect information about you and how you interact with our website. For example, your IP address, browser type and your computer’s operating system. This helps us to improve your online experience. However, Google Analytics does not share your IP address or any other information that could be used to identify you with us or any other third party.
We sometimes work with other third parties too, such as credit reference agencies and other sub-contractors. This means we may sometimes receive information about you from them.
We make sure all the third parties we use are reputable, trusted businesses. All personal information and data processed by us is done so in accordance with the Data Protection Act 2018 (Ireland) (which reflects the requirements under the EU General Data Protection Regulation (“GDPR”)), and, where applicable, the UK General Data Protection Regulation (“UK GDPR”) together with the Data Protection Act 2018 (UK) (the “DPA”).
Cookies
Our website uses cookies to distinguish you from other users. This helps us to provide you with a good online experience and to improve our website.
You can set your browser not to accept cookies if you wish. However, in a few cases some of our website features may not function properly as a result.
For detailed information about how we use cookies and how you can change your browser’s cookie settings, please see our Cookie Policy.
Hotjar
We also use Hotjar analytics to optimise our online service and experience.
Hotjar is a data analysis company that uses cookies and other technologies to collect data on our users’ behaviour and their devices. This helps us maintain and improve our service levels.
For further details, please see Hotjar’s privacy policy by clicking on this link.
You can stop Hotjar from sending us your information by following this link.
Using your information
We use information you or third parties give us to:
- Fulfil the contract between you and us and provide you with information, products and services
- Provide you with information about other similar services (you can choose the ways we contact you via your marketing preferences)
- Provide you with service-related information
We use information we collect about you to:
- Conduct website troubleshooting and data analysis
- Show content in the best way for you and for your computer
- Let you use interactive features of our service when you want to
- Keep our website safe and secure
- Recommend relevant goods or services to you and other users of our website
- Show you products you may be interested in
- Display your recently viewed products
- Let you share product information with your contacts
Sharing your information
We may share your personal information with our subsidiaries, as well as our ultimate holding company and its subsidiaries. We may also share it with carefully chosen third parties for the purposes set out in the section 'Using your information' above.
To keep your data safe, we make sure all our third-party processors follow the relevant data protection regulations.
Examples of third parties:
- Courier services, insurance, accounting and invoicing businesses
- Analytics and search engine providers
- Law enforcement, fraud protection and credit risk reduction agencies
- Email service providers, such as Twilio Ireland Limited
- Research companies, that may help with our customer research
We will never sell or lease your data to any third party for financial gain.
Need more information about third parties we may share your data with? Contact us and we’ll be happy to help.
Data security
Data security
All your information is stored on secure servers. All payment transactions are encrypted.
Payment Card information given over the telephone will be void of sound in any recordings. Any manuscript details or typed details of any debit or credit card shall be destroyed as soon as successful payment is made except in relation to our credit customers where their card details are stored until such time as the debit or credit card expires or until the customer requests that the details are deleted. Cash customers have the option to store their debit or credit card details under their account information and these can be deleted by the customer or upon request.
We only keep your personal data for as long as is necessary for the purpose for which it was collected. It will then be deleted from our systems.
Some personal data will be stored longer if it’s needed for legal reasons.
Online security
Although no method of transmission over the Internet or electronic storage is 100% secure, we do our best to follow relevant requirements and apply additional accepted industry standards.
Going outside the European Economic Area
If the data that we collect from you is transferred to, processed or stored at a destination outside the European Economic Area (EEA), we apply strict protocols to the selection of such suppliers and ensure that any processing is carried out on the basis of:
1. transfer to a country with an EU approved adequacy decision (where GDPR shall apply);
2. the use of Standard Contractual Clauses (which reflect GDPR compliant terms); and/or
3. transfer to a Safe Country (which reflect GDPR compliant protections).
By submitting your personal data, you agree to this transfer, storing or processing.
Links to external websites
When you click on links on our website, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
Data breaches
We have a Breach Reporting Process that we would follow in the event of a Personal Data Breach being identified. This would document the key information and show whether we need to report it to the Data Subject(s) and/or the ICO or Data Protection Commissioner.
Your rights and preferences
Your rights and preferences
You have a number of rights under the DPA, GDPR and UK GDPR, including:
- Right of Access – you have a right to request a copy of data we hold about you.
- Right of Rectification – You can request that we correct any errors in the information we hold about you.
- Right of Erasure – You have a right to request we delete information we hold about you in certain circumstances. Please note that this is not an absolute right.
- Right to Object to Processing – You have a right to object to processing, particularly processing for the purposes of Direct Marketing. This is not an absolute right as we may have an over-riding requirement to continue processing your data. If we do opt you out of processing we may not be able to let you know about competitions and it might have other implications depending on the specific processing you object to.
- Right to Restrict Processing – You have a right to ask us not to process your data for a period of time for a particular reason. Again, this is not an absolute right and it only applies in certain circumstances.
- Right to Data Portability – You have the right to ask us to transfer data we hold about you in a structured form and process using automated means to another company. This only applies if the basis of the processing is consent or contract.
- Right not to be subject to Automated Decision Making – You have a right not to be subject to automated decision making that has a legal or equivalent effect unless that processing is necessary for entering into or performing a contract, is required by law, or is conducted with your explicit consent.
- You have a right to compensation through the courts in the event your data privacy rights under legislation are not upheld.
To avail of any of these rights, you should contact the Data Protection Lead in writing at the contact details above. There is no fee for availing of these rights, but we reserve the right to charge a reasonable administrative fee for repeat requests for the same information or for excessive requests.
Data Protection Commission: https://www.dataprotection.ie/en
Information Commissioner’s Office: Information Commissioner's Office
Changes to this Policy
Any future changes to this privacy policy will be posted on this page and, where appropriate, we will also notify you by email. Please check back frequently to see any updates or changes to our privacy policy. References to the DPA,GDPR and UK GDPR in this policy shall always be deemed to include references to the DPA and GDPR then prevailing.
Complaints
If you’re unhappy with the way we’re handling your data, please get in touch with us (see the 'Any questions?' section below) and we’ll happily correct any issues.
You also have the right to make a complaint to the Information Commissioner’s Office (ICO) in the United Kingdom or the Data Protection Commissioner in Ireland if you feel we’ve not handled your personal data in accordance with the DPA.
You can find their contact information on their sites: https://ico.org.uk/ and https://forms.dataprotection.ie/contact https://ico.org.uk/ (opens in a new window; please note we can't be responsible for the content of external websites)
This notice was last updated: March 2026
