Help & Support

Most commonly viewed questions

• How do I order online?
• Can I order over the weekend?
• How do I order by phone?

Most commonly viewed questions

• Where do I find my customer account code?
• How do I apply for a credit account?
• How do I store a card on my account?

Most commonly viewed questions

• What's your Next Day carriage charge?
• What's the cut-off time for 1-2 days delivery?
• What's the minimum spend for free carriage?

Most commonly viewed questions

• How long have I got to return items?
• What are the costs involved in returning items?
• I've changed my mind. What are the costs involved in returning my items?

Most commonly viewed questions

• What is a quote?
• How can I request a quote?
• What qualifies as a quote?

Most commonly viewed questions

• Do you have any marketing materials I could use?
• How do I get high-res images?
• Can I get Point Of Sale materials for my showroom?

Most commonly viewed questions

• How do I update my account login details?
• How do I add new contacts to my account?
• How do I open an account with PenCarrie?

Most commonly viewed questions

• Where do I download the most up-to-date price list?
• How can I get a list of SKUs?

Most commonly viewed questions

• Who has access to Full Collection Pro?
• I have multiple websites. Can I have a Full Collection Pro for each site?
• Do I need technical support to use Full Collection Pro?

See commonly asked questions