Order Terms and Conditions of Sale

Orders Terms and Conditions of Sale

This page (together with our Privacy Policy, Terms of Website Use and Cookies Policy) tells you information about us and the legal terms and conditions (the “terms”) on which we sell any of the products (the “Products”) listed on our website (“our site”) to you and applies in circumstances where you are based in the Republic of Ireland. We only deal with B2B and not consumers, therefore Irish consumer legislation does not apply to these Terms. In particular, the European Communities (Distance Marketing of Consumer Financial Services) Regulations 2004 and the Consumer Rights Act 2022 shall not apply.

These Terms will apply to any contract between us for the sale of Products to you (the “Contract”). Please read these Terms carefully and make sure that you understand them, before ordering any Products from our site. Please note that before placing an order you will be asked to agree to these Terms. If you refuse to accept these Terms, you will not be able to order any Products from our site.

You should print a copy of these Terms or save them to your computer for future reference. We amend these Terms from time to time as set out in clause 8. Every time you wish to order Products, please check these Terms to ensure you understand the terms which will apply at that time.

These Terms, and any Contract between us, are only in the English language.

Information about us

1. We operate the website www.pencarrie.com. We are Pencarrie Ireland Limited, a company registered in Ireland under company number 794180 and with our registered office at 1st Floor, the Liffey Trust Centre, 117-126 Sheriff Street Upper, Dublin 1. Our Irish VAT number is IE 4471645RH. We are also PenCarrie Limited, a company registered in England and Wales under company number 03371637 and with our registered office at PenCarrie House, South View Estate, Willand, Cullompton, Devon, EX15 2QW. Our UK VAT number is 169748939.

2. We operate as a business to business (“B2B”) seller only and therefore all sales are made on a trade basis. This means that certain consumer rights and legislation do not apply to you as a customer.

3. All legally required Irish company disclosures are provided pursuant to the Companies Act 2014 (as amended) and European Communities (Companies) (Amendment) Regulations 2007.

4. We process personal data in accordance with EU GDPR, the Data Protection Act 2018, and Irish ePrivacy rules. Our Privacy Policy explains the legal bases for processing, data subject rights, international transfers (if relevant), retention periods, and contact details for our Data Protection Officer (if appointed).

Contact

1. You may contact us by telephoning our customer support team at 0800 252248 or ROI Freephone: 1-800-771-625 or by e-mailing us at [email protected].

2. Formal notices must be provided in accordance with clause 12.

3. Calls may be recorded for training and verification purposes.

Our Products

1. The images of the Products on our site are for illustrative purposes only. Although we have made every effort to display the makes, brands, textures and colours accurately, we cannot guarantee that your computer's display accurately reflects the component parts of the Products. Your Products may vary from those images and descriptions.

2. We make every reasonable effort to be as accurate as possible in relation to all sizes, weights, capacities, dimensions, textures and colours indicated on our site. We provide no guarantee in relation to same.

3. The packaging of the Products may vary from that shown on images on our site.

4. All images remain the copyright of PenCarrie and/or our suppliers. Permission must be sought prior to use.

5. All images are only available for use during the current calendar year.

You as a business customer

This clause 4 only applies if you are a business. We deal only with businesses and not with consumers.

1. As a business engaging with us and ordering from our website, you confirm that you have authority to bind any business on whose behalf you use our site to purchase Products.

2. These Terms and our Privacy Policy, Terms of Website Use and Cookies Policy constitute the entire agreement between you and us and supersede and extinguish all previous agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral, relating to its subject matter.

3. You acknowledge that in entering into this Contract you do not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms or our Privacy Policy, Terms of Website Use and Cookies Policy.

4. You and we agree that neither of us shall have any claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this Contract.

Your Obligations

1. You may use our site only for lawful purposes. You may not use our site:

   1. in any way that breaches any applicable local, national or international law or regulation;

   2. in any way that is unlawful or fraudulent or has any unlawful or fraudulent purpose or effect;

   3. for the purpose of harming or attempting to harm minors in any way;

   4. to bully, insult, intimidate or humiliate any person;

   5. to send, knowingly receive, upload, download, use or re-use any material which does not comply with our Content Standards;

   6. to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam);

   7. to knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

Adding Material to Our Site

1. Whenever you make use of a feature that allows you to upload content to our site, for example when you upload your branding or logo to market PenCarrie products to your customers (“Added Material”), you must comply with the content standards set out in the Acceptable Use section below.

2. You warrant that any Added Material does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.

3. Any Added Material will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your Added Material, but you are required to grant us a limited licence to use, store and copy that Added Material and to distribute and make it available to third parties.

4. We also have the right to disclose your identity to any third party who is claiming that any Added Material added or uploaded by you to our site constitutes a violation of their intellectual property rights or of their right to privacy.

5. We have the right to remove any Added Material if, in our opinion, it does not comply with the content standards set out in the Acceptable Use section below.

6. You are solely responsible for securing and backing up your content.

7. We do not store terrorist content.

8. Added Material must comply with Irish law and must not:

   1. be defamatory of any person;

   2. be obscene, offensive, hateful or inflammatory;

   3. bully, insult, intimidate or humiliate;

   4. promote sexually explicit material;

   5. include child sexual abuse material;

   6. promote violence;

   7. promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;

   8. infringe any copyright, database right or trade mark of any other person;

   9. be likely to deceive any person;

   10. breach any legal duty owed to a third party, such as a contractual duty or a duty of confidence;

   11. promote any illegal activity;

   12. be in contempt of court;

   13. be threatening, abusive or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety;

   14. be likely to harass, upset, embarrass, alarm or annoy any other person;

   15. impersonate any person, or misrepresent your identity or affiliation with any person;

   16. give the impression that the Added Material emanates from PenCarrie, if this is not the case;

   17. advocate, promote or incite any party to commit, or assist any unlawful or criminal act, including (by way of example only) copyright infringement or computer misuse;

   18. contain a statement which you know or believe, or have reasonable grounds for believing, that members of the public to whom the statement is or is to be published are likely to understand as a direct or indirect encouragement or other inducement to the commission, preparation or instigation of acts of terrorism;

   19. contain any advertising or promote any services or web links to other sites.

You agree:

1. Not to reproduce, duplicate, copy or re-sell any part of our site in contravention of the provisions of these terms of website use.

2. Not to access without authority, interfere with, damage or disrupt:

   1. any part of our site;

   2. any equipment or network on which our site is stored;

   3. any software used in the provision of our site; or

   4. any equipment, network or software owned or used by any third party.

Linking to Our Site

1. You may link to our homepage, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

   1. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists;

   2. You must not establish a link to our site in any website that is not owned by you;

   3. Our site must not be framed on any other site, nor may you create a link to any part of our site other than the homepage;

   4. We reserve the right to withdraw linking permission without notice;

   5. The website in which you are linking must comply in all respects with the content standards set out in our Acceptable Use section above; and

   6. If you wish to link to or make any use of content on our site other than that set out above, please contact [email protected].

Use of our site

1. Your use of our site is governed by our Privacy Policy, Terms of Website Use and Cookies Policy. Please take the time to read these, as they include important terms which apply to you.

2. We only use your personal information in accordance with our Privacy Policy. Please take the time to read our Privacy Policy, as it includes important terms which apply to you.

3. The following information is provided to you in compliance with the Electronic Commerce Act 2000 and European Communities (Directive 2000/31/EC) Regulations 2003:

   1. We will provide clear information on pricing, taxes, delivery costs and the steps required to place an order before any contract is concluded.

   2. You will have the opportunity to identify and correct input errors before placing an Order.

   3. Contracts will be concluded in the English language.

   4. We will store the contract electronically and provide access to copies upon request.

   5. You may contact us rapidly and effectively through the contact details in clause 2.

4. Where our site may contain links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. We accept no responsibility or liability in this regard.

Orders

1. Our shopping pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.

2. All Products sold to customers within the EU will be subject to VAT at the prevailing rate in Ireland.

3. After you place an order, you will receive an e-mail from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted. Our acceptance of your order will take place as described in clause 5.4.

4. We will confirm our acceptance to you by sending you an e-mail that confirms that the Products have been purchased (the “Purchase Confirmation”). The Contract between us will only be formed when we send you the Purchase Confirmation.

5. If we are unable to supply you with a Product, for example because that Product is not in stock or no longer available, we will inform you of this by e-mail and we will not process your order. If you have already paid for the Products, we will refund you the full amount including any delivery costs charged as soon as possible.

6. All online orders made via the Company’s ordering system (the “PenCarrie Orderpad”) outside the hours of 9am to 5.01pm, Monday to Friday, are classed as ‘out-of-hours’ orders. All out-of-hours orders require payment via a valid debit or credit card (for cash accounts) or via an account within its applicable credit limit (for trade credit accounts).

7. All orders shall be charged at the prevailing price list rates unless otherwise agreed with one of our employees and such agreement is documented in writing.

8. All new customers shall, unless otherwise varied in accordance with clause 6 of these Terms, be entitled to a discount on their first order (the “First Order Discount”). The discount on first orders applies to products at the standard carton rate price. This excludes deals or discounts in place unless these discounts are at a lesser percentage. This means that you will receive the most preferential discount either according to your specific deal or the First Order Discount. This discount cannot be used in conjunction with any other offers or discounts.

9. Customers outside the EU may be subject to additional customs duties and taxes upon delivery. We are not responsible for any such fees and customers are advised to check with their local customs office for more information.

Special order items

1. Items cannot be cancelled after the order has been placed – please double check all details before you confirm your order.

2. Items are strictly non-returnable. Except for faulty items, faulty goods must be notified to us within 7 working days of supply and returned within 1 month of supply. The fault must be clearly indicated, but you mustn’t deface the garment or modify it in any way.

3. Each order will incur a carriage charge, as applicable.

4. Lead times will be as advised at point of order and are likely to be a minimum of 7 days. These are a guide and are subject to change or delay. Estimated lead times for special order items can be located on the product page.

5. Special order items will be charged at list price and at single rate (unless ordered in pack or carton quantities). 

Delivery

1. We always aim to despatch orders same-day that are placed before 5pm, Monday – Friday. Please note that cut off times can vary throughout the year, so please check our Homepage or Order Centre for details before ordering.

2. Reserved stock online will be cancelled after 14 days, if not confirmed or shipped.

3. Orders will only be despatched if they pass system credit control checks. You must ensure that your account remains within its credit payment and limit terms.

4. It is your responsibility to check all deliveries carefully before signing and accepting them to ensure that the correct number of packages have been delivered. We do not take responsibility for non-delivered packages accepted by you and for which you have provided a signature.

5. All carriage charges are subject to VAT at the prevailing rate (where applicable).

6. Orders placed and acknowledged before 5pm Monday – Friday will be despatched same day. In peak trading season, our despatch times may vary, and orders will be despatched no later than next working day. Bank holiday despatch times may vary.

7. We aim to despatch all orders placed between Friday and midday Sunday for Monday delivery. Any orders that are not sent will be despatched on Monday, as per current order to despatch lead times.

8. Where reference is made to Ireland in relation to our delivery services, this excludes Northern Ireland.

9. On our 48-hour delivery service, your order will be despatched 24 hours later than it would on our Next Day service. Orders placed on a Thursday will be shipped Friday for Monday delivery, and orders placed on a Friday will be shipped on Sunday for Monday delivery. Orders placed on Saturday or Sunday will be shipped on Monday for Tuesday delivery. The aforementioned remains subject to prevailing despatch lead-times. There is no delivery available on a Saturday or Sunday.

10. Deliveries scheduled for a morning delivery (i.e. before midday or before 10.30am) may arrive at any time from 7am. Delivery outside morning delivery slots may arrive at any time up until 6pm. If DPD has been selected as the relevant carrier, please note that delivery may then be up until 7.30pm on the relevant day.

11. The duty cost and DPD charges will be shown on your invoice. Any items such as trade brochures, swatch cards or other items that are “free” to you will be considered part of the value of your order for customs purposes and therefore added to the total value of that order for customs purposes. You can find a list of these items on the Price Lists with the charges shown in column H.

12. We offer two-day free carriage to the Republic of Ireland on orders over €250.

Delivery

Orders will only be despatched if they pass system credit control checks. It’s therefore important your account remains within its credit payment and limit terms.

All carriage charges are subject to VAT at the current rate (where applicable).

Orders placed and acknowledged before 5pm Mon-Fri will be despatched same day. In peak trading season, our despatch times may vary, and orders will be despatched no later than next working day. Bank holiday despatch times may vary.

We aim to despatch all orders placed between Friday and midday Sunday for Monday delivery (UK Mainland, where services allow). Any orders that are not sent will be despatched on Monday, as per current order to despatch lead times.

Where reference is made to the UK Mainland concerning our delivery services, this excludes the Scottish Highlands.

48-Hour delivery

On our 48-hour delivery service, your order will be despatched a day later than it would on our Next Day service. Orders placed on a Thursday will be shipped Friday for Monday delivery, and orders placed on a Friday will be shipped on Sunday for Monday delivery. Orders placed on Saturday or Sunday will be shipped on Monday for Tuesday delivery. All where services allow and subject to current despatch lead-times. Excludes delivery on a Saturday or Sunday. 

Arrival times

AM deliveries scheduled for ‘before midday’ and/or ‘before 10.30am’ may arrive any time from 7.00am.

Other delivery services (Next Day, Two Day etc.) may arrive at any time before 6.00pm to business addresses, while deliveries to residential addresses may arrive between 7.30am and 9pm (DPD deliveries up until 7.30pm) on the day of delivery. The couriers will do their best to deliver during your business opening hours where possible. 

Free carriage

Free Next Day UK Mainland carriage on online orders over £175 net excludes the Scottish Highlands.

Out-of-hours orders

1. All online orders made via the PenCarrie Orderpad outside of Monday to Friday 9.00am to 5.01pm are classed as ‘out-of-hours’ orders.

2. To be processed, all out-of-hours orders will need the following:

   1. for Cash accounts, a valid debit or credit card; and

   2. for Trade Credit accounts, the account must be within its credit limit and payment terms when the order is placed, for example with no overdue payments.

3. If the criteria above are not in place when an out-of-hours order is made, we shall try to contact you, but this may not always be possible.

4. If a product is out of stock, we shall try to contact you using the details stored with the order. If we cannot make contact, the order in question will be shipped with all available stock.

Cancellation

1. Because these are B2B sales, orders cannot be cancelled once accepted unless we agree at our discretion.

2. If cancellation is agreed, you must follow the returns procedure in clause 7.

3. Refunds will be made to the original payment method.

Reserved Stock

Please note that reserved stock online will be cancelled after 14 days if not confirmed or shipped.

Backorders

Please note that fully allocated backorders will be cancelled after 14 days if not confirmed or shipped.

Backorders

Please note that fully allocated backorders will be cancelled after 14 days if not confirmed or shipped. 

Garment returns

1. Please check your order carefully before you process or decorate anything. We cannot and do not accept worn, soiled, processed or printed goods and we do not give credit or refunds for decoration costs or time.

2. If you receive incorrect goods in your delivery, please contact us immediately by calling ROI Freephone: 1-800-771-625. You must contact us within five working days to arrange a collection or reship.

3. Faulty goods must be notified to us within seven working days of delivery and must be returned to us within one month of delivery. The alleged fault must be clearly indicated, and you must not deface or impair the garment(s) or modify it or them in any way. If you fail to adhere to this clause 7.3, we reserve the right to refuse a refund.

4. Where you are returning goods to us, you must first obtain a goods return number (“GRN”) from us. The assigned GRN must be clearly marked on the outer packaging of all returns, and all goods must be returned in their original, undamaged packaging. If you fail to adhere to this clause 7.4, we reserve the right to refuse a refund.

5. Any request for a return of goods not otherwise deemed faulty or incorrect remains entirely at our discretion. In any event, any such returned goods must be returned within one month from the date of purchase. For all returns (including exchanges), other than for faulty or incorrect goods, a minimum charge of 15% of the order value will be made, together with carriage costs (if applicable). Please note, we reserve the right to charge more if the value of items returned exceeds 5% of your total spend over a one-year period. If you fail to adhere to this clause 7.5, we reserve the right to refuse a refund.

6. The following goods are strictly non-returnable:

   1. Samples;

   2. Specially ordered non-stock items;

   3. Underwear;

   4. Paper transfers, consumables, inks and embroidery threads including Amaya, TheMagicTouch, Xpres and Madeira ranges; and

   5. Goods marked as ‘Clearance’ or lines marked for deletion, marked as ‘Discontinued’.

Competitions

1. PenCarrie runs numerous promos, samples, competitions and giveaways. In addition to the specific rules governing each competition, prize draw, giveaway and offer, the following general terms apply. PenCarrie reserves the right to amend these Terms and Conditions at any time in its sole discretion.
    
2. Depending on the competition and giveaway content, a winner(s) will be randomly selected after the prize draw closing date, or, if it’s a sample giveaway, one sample per customer account will be allocated, whilst stocks last.  
    
3. Where applicable, a sample garment will be chosen at random from the colours and sizes available. Colours and/or sizes cannot be requested unless specified on the promotion material.
    
4. Promos are only valid for the period stated in the associated marketing communications and applies to any qualifying transaction made within this period.  
    
5. Your account must be within terms with PenCarrie.
    
6. Promo codes will not apply to any product which already attracts additional support outside of your discount structure. If you have a product in your basket which is subject to a special quoted price, the code will not calculate against this line. The remainder of the basket will attract the promotional code.  
    
7. Promo codes cannot be used on any AWDis, Pro RTX or Pro RTX High Visibility styles unless it is stated otherwise. 
    
8. Samples, competitions and giveaways are available to UK mainland PenCarrie customers only.  
    
9. The promo, sample, competition or giveaway is non-transferable and cannot be exchanged.  
    
10. PenCarrie Ltd reserves the right, exercisable in its sole discretion, to discontinue or cancel any promo, sample, competition or giveaway at any time for any reason whatsoever and without prior notice. Any person who, in the sole opinion of PenCarrie Ltd, deviates from a promotion’s rules or from the PenCarrie Ltd Terms and Conditions may be disqualified without notice and without liability.  
     
11. Employees or associates of PenCarrie Ltd are exempt from entering or benefitting from any promos, samples, competitions, or giveaways.  
     
12. Individual promos, samples, competitions and giveaway details may vary.
13. Promotions may be restricted to specific geographic markets. We comply with the EU Geo‑Blocking Regulation (EU) 2018/302 and do not restrict general access to our site based on nationality or location.

Summer Order to Win Campaign 2026 Terms & Conditions

1. Eligibility 

1.1. The competition is open to individuals aged 18 or over who are residents of:  

(a) the United Kingdom (including Northern Ireland); and 

(b) the Republic of Ireland. 

1.2. All participants must hold a PenCarrie account, and such account must be in good standing at the time of entry and at the time any prize is awarded. 

1.3. The competition is open to PenCarrie customers only. Employees, contractors, agents, or affiliates of PenCarrie Limited or PenCarrie Ireland Limited ("PenCarrie"), and any immediate family members of such persons, are not eligible to enter. 

1.4. PenCarrie reserves the right to verify the eligibility of entrants and to disqualify any entrant who, in its sole discretion, does not meet these requirements.

2. How to Enter 

2.1. To enter the competition, participants must place an order with PenCarrie during the Promotion Period meeting the applicable minimum order value as follows:  
(a) United Kingdom entrants: minimum order value of £300 (excluding VAT); 

(b) Republic of Ireland entrants: minimum order value of €340 (excluding VAT).  

2.2. Each qualifying order meeting the relevant minimum order value placed during a Competition Week will automatically count as one (1) entry into that week's prize draw. 

2.3. Multiple entries are permitted. Each separate qualifying order meeting the applicable minimum order value will constitute a separate entry. 

2.4. Orders that are cancelled, refunded, returned, fraudulent, or otherwise invalid will not qualify for entry. 

2.5. No additional action or separate registration is required to enter. 

3. Promotion Period 

3.1. The promotion period commences at 00:01 (UK time) on Tuesday 14th July 2026 and closes at 23:59 (UK time) on Sunday 23rd August 2026 ("Promotion Period"). 

3.2. The Promotion Period consists of six (6) separate weekly prize draw periods ("Competition Weeks"): 

• Week 1: 00:01 Tuesday 14th July 2026 – 23:59 Sunday 19th July 2026 

• Week 2: 00:01 Monday 20th July 2026 – 23:59 Sunday 26th July 2026 

• Week 3: 00:01 Monday 27th July 2026 – 23:59 Sunday 2nd August 2026 

• Week 4: 00:01 Monday 3rd August 2026 – 23:59 Sunday 9th August 2026 

• Week 5: 00:01 Monday 10th August 2026 – 23:59 Sunday 16th August 2026 

• Week 6: 00:01 Monday 17th August 2026 – 23:59 Sunday 23rd August 2026 

 
3.3. Entries received outside the relevant Competition Week will not be included in that week's draw. 

4. Winner Selection and Notification 

4.1. One (1) winner will be selected at random from all eligible entries received during each Competition Week. 

4.2. The relevant weekly prize draw will take place on the Monday immediately following the end of each Competition Week, or as soon as reasonably practicable thereafter. 

4.3. The winner will be notified on the Tuesday following the draw (or within a reasonable time thereafter) using the contact details held on their PenCarrie account. 

4.4. If a winner cannot be contacted, does not respond within seven (7) days of notification, or is found to be ineligible, PenCarrie reserves the right to select an alternative winner. 

4.5. The decision of PenCarrie in respect of all matters relating to the competition shall be final. 

5. Prize 

5.1. There will be one (1) prize awarded per Competition Week. 

5.2. Each weekly winner will receive vouchers to the value of:  

(a) £500 for winners resident in the United Kingdom; or  

(b) €500 (or the EURO equivalent of £500, as determined by PenCarrie acting reasonably) for winners resident in the Republic of Ireland. 

5.3. A total of five (5) prizes will be awarded during the Promotion Period. 

5.4. Vouchers are subject to the issuer’s terms and conditions, including any expiry dates and usage restrictions. Prizes are non-transferable, non-exchangeable, and no cash alternative will be offered. 

5.5. PenCarrie reserves the right to substitute the prize with an alternative of equal or greater value should circumstances beyond its reasonable control make this necessary. 

5.6. Winners are responsible for any applicable taxes or duties associated with the receipt or use of a prize. 

6. Data Protection 

6.1. Personal data supplied or obtained for the purposes of administering this competition will be processed in accordance with PenCarrie's Privacy Policy and applicable data protection legislation. 

6.2. Participant information will be used solely for the administration of the competition and the awarding of prizes, unless otherwise agreed by the participant. 

6.3. The surname and county of prize winners may be made available upon request where required by applicable law. Winners may object to such disclosure by contacting PenCarrie, although PenCarrie may still be required to provide such information to regulatory authorities where legally obliged. 

7. General Provisions 

7.1. PenCarrie reserves the right, at its sole discretion, to cancel, terminate, modify, or suspend the competition where necessary due to circumstances beyond its reasonable control. 

7.2. PenCarrie accepts no responsibility for entries not received due to technical issues, system failures, or any other circumstances outside its control. 

7.3. Any entrant who breaches these Terms & Conditions, acts fraudulently, or attempts to manipulate the competition process may be disqualified without notice. 

7.4. By participating in the competition, entrants are deemed to have accepted and agreed to be bound by these Terms & Conditions. 

7.5. These Terms & Conditions are governed by the laws of England and Wales, and any disputes arising from or in connection with the competition shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Promos, samples, competitions, and giveaways

1. PenCarrie runs numerous promos, samples, competitions and giveaways. In addition to the specific rules governing each competition, prize draw, giveaway and offer, the following general terms apply. PenCarrie reserves the right to amend these Terms and Conditions at any time in its sole discretion.  
2. Depending on the competition and giveaway content, a winner(s) will be randomly selected after the prize draw closing date, or, if it’s a sample giveaway, one sample per customer account will be allocated, whilst stocks last.  
    
3. Where applicable, a sample garment will be chosen at random from the colours and sizes available. Colours and/or sizes cannot be requested unless specified on the promotion material.
    
4. Promos are only valid for the period stated in the associated marketing communications and applies to any qualifying transaction made within this period.  
    
5. Your account must be within terms with PenCarrie.
    
6. Promo codes will not apply to any product which already attracts additional support outside of your discount structure. If you have a product in your basket which is subject to a special quoted price, the code will not calculate against this line. The remainder of the basket will attract the promotional code.  
    
7. Promo codes cannot be used on any AWDis, Pro RTX or Pro RTX High Visibility styles unless it is stated otherwise. 
    
8. Samples, competitions and giveaways are available to UK mainland PenCarrie customers only.  
    
9. The promo, sample, competition or giveaway is non-transferable and cannot be exchanged.  
    
10. PenCarrie Ltd reserves the right, exercisable in its sole discretion, to discontinue or cancel any promo, sample, competition or giveaway at any time for any reason whatsoever and without prior notice. Any person who, in the sole opinion of PenCarrie Ltd, deviates from a promotion’s rules or from the PenCarrie Ltd Terms and Conditions may be disqualified without notice and without liability.  
     
11. Employees or associates of PenCarrie Ltd are exempt from entering or benefitting from any promos, samples, competitions, or giveaways.  
     
12. Individual promos, samples, competitions and giveaway details may vary.

Summer Order to Win Campaign 2026 Terms & Conditions

1. Eligibility 

1.1. The competition is open to individuals aged 18 or over who are residents of:  

(a) the United Kingdom (including Northern Ireland); and 

(b) the Republic of Ireland. 

1.2. All participants must hold a PenCarrie account, and such account must be in good standing at the time of entry and at the time any prize is awarded. 

1.3. The competition is open to PenCarrie customers only. Employees, contractors, agents, or affiliates of PenCarrie Limited or PenCarrie Ireland Limited ("PenCarrie"), and any immediate family members of such persons, are not eligible to enter. 

1.4. PenCarrie reserves the right to verify the eligibility of entrants and to disqualify any entrant who, in its sole discretion, does not meet these requirements.

2. How to Enter 

2.1. To enter the competition, participants must place an order with PenCarrie during the Promotion Period meeting the applicable minimum order value as follows:  
(a) United Kingdom entrants: minimum order value of £300 (excluding VAT); 

(b) Republic of Ireland entrants: minimum order value of €340 (excluding VAT).  

2.2. Each qualifying order meeting the relevant minimum order value placed during a Competition Week will automatically count as one (1) entry into that week's prize draw. 

2.3. Multiple entries are permitted. Each separate qualifying order meeting the applicable minimum order value will constitute a separate entry. 

2.4. Orders that are cancelled, refunded, returned, fraudulent, or otherwise invalid will not qualify for entry. 

2.5. No additional action or separate registration is required to enter. 

3. Promotion Period 

3.1. The promotion period commences at 00:01 (UK time) on Tuesday 14th July 2026 and closes at 23:59 (UK time) on Sunday 23rd August 2026 ("Promotion Period"). 

3.2. The Promotion Period consists of six (6) separate weekly prize draw periods ("Competition Weeks"): 

• Week 1: 00:01 Tuesday 14th July 2026 – 23:59 Sunday 19th July 2026 

• Week 2: 00:01 Monday 20th July 2026 – 23:59 Sunday 26th July 2026 

• Week 3: 00:01 Monday 27th July 2026 – 23:59 Sunday 2nd August 2026 

• Week 4: 00:01 Monday 3rd August 2026 – 23:59 Sunday 9th August 2026 

• Week 5: 00:01 Monday 10th August 2026 – 23:59 Sunday 16th August 2026 

• Week 6: 00:01 Monday 17th August 2026 – 23:59 Sunday 23rd August 2026 

 
3.3. Entries received outside the relevant Competition Week will not be included in that week's draw. 

4. Winner Selection and Notification 

4.1. One (1) winner will be selected at random from all eligible entries received during each Competition Week. 

4.2. The relevant weekly prize draw will take place on the Monday immediately following the end of each Competition Week, or as soon as reasonably practicable thereafter. 

4.3. The winner will be notified on the Tuesday following the draw (or within a reasonable time thereafter) using the contact details held on their PenCarrie account. 

4.4. If a winner cannot be contacted, does not respond within seven (7) days of notification, or is found to be ineligible, PenCarrie reserves the right to select an alternative winner. 

4.5. The decision of PenCarrie in respect of all matters relating to the competition shall be final. 

5. Prize 

5.1. There will be one (1) prize awarded per Competition Week. 

5.2. Each weekly winner will receive vouchers to the value of:  

(a) £500 for winners resident in the United Kingdom; or  

(b) €500 (or the EURO equivalent of £500, as determined by PenCarrie acting reasonably) for winners resident in the Republic of Ireland. 

5.3. A total of five (5) prizes will be awarded during the Promotion Period. 

5.4. Vouchers are subject to the issuer’s terms and conditions, including any expiry dates and usage restrictions. Prizes are non-transferable, non-exchangeable, and no cash alternative will be offered. 

5.5. PenCarrie reserves the right to substitute the prize with an alternative of equal or greater value should circumstances beyond its reasonable control make this necessary. 

5.6. Winners are responsible for any applicable taxes or duties associated with the receipt or use of a prize. 

6. Data Protection 

6.1. Personal data supplied or obtained for the purposes of administering this competition will be processed in accordance with PenCarrie's Privacy Policy and applicable data protection legislation. 

6.2. Participant information will be used solely for the administration of the competition and the awarding of prizes, unless otherwise agreed by the participant. 

6.3. The surname and county of prize winners may be made available upon request where required by applicable law. Winners may object to such disclosure by contacting PenCarrie, although PenCarrie may still be required to provide such information to regulatory authorities where legally obliged. 

7. General Provisions 

7.1. PenCarrie reserves the right, at its sole discretion, to cancel, terminate, modify, or suspend the competition where necessary due to circumstances beyond its reasonable control. 

7.2. PenCarrie accepts no responsibility for entries not received due to technical issues, system failures, or any other circumstances outside its control. 

7.3. Any entrant who breaches these Terms & Conditions, acts fraudulently, or attempts to manipulate the competition process may be disqualified without notice. 

7.4. By participating in the competition, entrants are deemed to have accepted and agreed to be bound by these Terms & Conditions. 

7.5. These Terms & Conditions are governed by the laws of England and Wales, and any disputes arising from or in connection with the competition shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Football Fever Competition Terms & Conditions

1. Eligibility 
1.1. The competition is open to individuals aged 18 or over, resident in the United Kingdom (mainland only). 
1.2. All participants must hold a PenCarrie account, and such account must be in good standing at the time of entry and at the time the prize is awarded. 
1.3. Entry is limited to PenCarrie Limited (“PenCarrie”) customers, however the competition is not open to employees, contractors, agents, or affiliates of PenCarrie, nor to employees or affiliates of any brand, supplier, or partner associated with PenCarrie. 
1.4. PenCarrie reserves the right to verify the eligibility of entrants and to disqualify any entrant who, in its sole discretion, does not meet these requirements. 

2. How to Enter 
2.1. To enter the competition, participants must: 
a. Like the post 
b. Follow the official PenCarrie social media account  
c. Comment with the name of the team you're supporting  
2.2. Only entries that satisfy all the above steps during the promotion period will be valid. 
2.3. There is no entry fee and no purchase is necessary to enter this competition. 

3. Competition Period 
3.1. The closing date for entries will be close of business on Sunday 12th July at 11:59pm 
3.2. Entries submitted after the closing date will not be accepted. 

4. Winner Selection and Notification 
4.1. Three eligible entries will be randomly selected after the closing date. 
4.2. The winners will be contacted directly by PenCarrie within three (3) business days of the closing date. 
4.3. PenCarrie will never request personal information, payment, or ask you to click external links. 
4.4. If the winners do not respond within seven (7) days of first contact, PenCarrie reserves the right to select an alternative winner. 

5. Prize 
5.1. Details of the prize will be provided in the promotional materials and is confirmed as 3 x £150 JustEat vouchers. 
5.2. The prize is non‑transferable, non‑exchangeable, and no cash alternative is available.  

6. Data Protection 
6.1. Personal data supplied for the purposes of the competition will be processed in accordance with PenCarrie Ltd’s Privacy Policy. 
6.2. Only the winner’s contact details will be requested, and solely for the purpose of administering the prize. 

7. General Provisions 
7.1. This competition is not sponsored, endorsed, administered by, or associated with any social media platform. 
7.2. PenCarrie Ltd reserves the right, exercisable in its sole discretion, to discontinue, cancel, amend, or suspend the competition at any time for any reason without prior notice. 
7.3. Any entrant who, in the sole opinion of PenCarrie, breaches these Terms & Conditions or behaves in a manner inconsistent with the spirit of the competition may be disqualified without notice and without liability. 
7.4. These Terms & Conditions are governed by the laws of England and Wales, and any disputes shall be subject to the exclusive jurisdiction of the English courts. 

Our liability to you as a business

1. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

2. Subject to clause 10.1, we exclude all implied warranties to the fullest extent permitted by the Sale of Goods Act 1893 and the Sale of Goods and Supply of Services Act 1980, except those that cannot legally be excluded.

3. We exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it to the extent permitted by Irish law.

4. We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

   1. use of, or inability to use, our site; or

   2. use of, or reliance on, any content displayed on our site.

5. In particular, we will not be liable for:

   1. loss of profits, sales, business or revenue;

   2. business interruption;

   3. loss of anticipated savings;

   4. loss of business opportunity, goodwill or reputation; or

   5. any indirect or consequential loss or damage.

6. Subject to the foregoing, our total liability to you in respect of all losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty or otherwise, shall in no circumstances exceed the price of the Products ordered to which any issue applies.

7. Our website is available to all users “as is”. Except as expressly stated in these Terms, we do not give any representations, warranties or undertakings in relation to the Products. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Products are suitable for your purposes, their accuracy, their completeness or their merchantability, quality or fitness for any particular purpose, or the content of or information on any other website referred to or accessed by hypertext link or otherwise through this website.

8. You agree to indemnify us and our agents and officers, directors and employees, immediately on demand, against all claims, liability, damages, costs and expenses, including legal fees, arising out of any breach of these Terms by you.

Our right to vary these Terms

1. We amend these Terms from time to time. Please look at the top of this page to see when these Terms were last updated and which Terms were changed.

2. Every time you order Products from us, the Terms in force at the time of your order will apply to the Contract between you and us.

3. We may revise these Terms as they apply to your order from time to time to reflect the following circumstances:

   1. changes in relevant laws and regulatory requirements; and/or

   2. changes in any specifications in respect of our Products.

Events outside our control

1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in clause 11.2.

2. An “Event Outside Our Control” means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not), COVID-19, pandemic or epidemic, or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

3. If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:

   1. we will contact you as soon as reasonably possible to notify you; and

   2. our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.

4. You may cancel a Contract affected by an Event Outside Our Control which has continued for more than 30 days. To cancel, please contact us. If you opt to cancel, you will have to return (at our cost) any relevant Products you have already received and we will refund the price you have paid, including any delivery charges.

Communications between us

1. When we refer, in these Terms, to “in writing”, this will include e-mail.

2. Any notice or other communication given by you to us, or by us to you, under or in connection with the Contract shall be in writing and shall be delivered personally, sent by pre-paid registered post or other next working day delivery service or e-mail.

3. A notice or other communication shall be deemed to have been received: if delivered personally, when left at our registered office; if sent by pre-paid registered post or other next working day delivery service, at 9.00 am on the second Business Day after posting; or if sent by e-mail, one Business Day after transmission.

4. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.

5. The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.

Opting out

The ePrivacy Directive (Directive 2002/58/EC) regulates specific situations involving electronic communications networks and services, including the confidentiality of communications, the use of tracking technologies such as cookies, and unsolicited communications such as direct marketing by e-mail, SMS or automated calls. You can opt out of our marketing communications at any time by contacting us to let us know that you wish to unsubscribe from our communications list.

Other important terms

1. We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms. We will always notify you by posting on this webpage if this happens.

2. You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.

3. This Contract is between you and us. No other person shall have any rights to enforce any of its terms.

4. Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

5. If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

6. You irrevocably agree that the courts of the Republic of Ireland shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with a Contract or its subject matter or formation (including non-contractual disputes or claims) and that such disputes or claims shall be governed by and construed in accordance with the law of the Republic of Ireland. Nothing in these Terms shall be deemed to preclude us from issuing proceedings or taking any other legal action in any jurisdiction, or from enforcing any judgment or court order in our favour in any jurisdiction. You hereby expressly submit to such jurisdiction and waive any objections to any action we may take in another jurisdiction with respect to your compliance with these Terms.

7. Words denoting any gender include all genders and words denoting the singular include the plural and vice versa.

8. You acknowledge that electronic acceptance of these Terms constitutes a legally binding electronic signature for the purposes of the Electronic Commerce Act 2000 and Regulation (EU) 910/2014 (eIDAS).