Order Terms and Conditions of Sale

Contact

1. You may contact us by telephoning our customer support team at 0800 252248 or ROI Freephone: 1-800-771-625 or by e-mailing us at [email protected].

2. Formal notices must be provided in accordance with clause 12.

3. Calls may be recorded for training and verification purposes.

Special order items

1. Items cannot be cancelled after the order has been placed – please double check all details before you confirm your order.

2. Items are strictly non-returnable. Except for faulty items, faulty goods must be notified to us within 7 working days of supply and returned within 1 month of supply. The fault must be clearly indicated, but you mustn’t deface the garment or modify it in any way.

3. Each order will incur a carriage charge, as applicable.

4. Lead times will be as advised at point of order and are likely to be a minimum of 7 days. These are a guide and are subject to change or delay. Estimated lead times for special order items can be located on the product page.

5. Special order items will be charged at list price and at single rate (unless ordered in pack or carton quantities). 

Cancellation

1. Because these are B2B sales, orders cannot be cancelled once accepted unless we agree at our discretion.

2. If cancellation is agreed, you must follow the returns procedure in clause 7.

3. Refunds will be made to the original payment method.

Reserved Stock

Please note that reserved stock online will be cancelled after 14 days if not confirmed or shipped.

Our right to vary these Terms

1. We amend these Terms from time to time. Please look at the top of this page to see when these Terms were last updated and which Terms were changed.

2. Every time you order Products from us, the Terms in force at the time of your order will apply to the Contract between you and us.

3. We may revise these Terms as they apply to your order from time to time to reflect the following circumstances:

   1. changes in relevant laws and regulatory requirements; and/or

   2. changes in any specifications in respect of our Products.

Events outside our control

1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in clause 11.2.

2. An “Event Outside Our Control” means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not), COVID-19, pandemic or epidemic, or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

3. If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:

   1. we will contact you as soon as reasonably possible to notify you; and

   2. our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.

4. You may cancel a Contract affected by an Event Outside Our Control which has continued for more than 30 days. To cancel, please contact us. If you opt to cancel, you will have to return (at our cost) any relevant Products you have already received and we will refund the price you have paid, including any delivery charges.

Communications between us

1. When we refer, in these Terms, to “in writing”, this will include e-mail.

2. Any notice or other communication given by you to us, or by us to you, under or in connection with the Contract shall be in writing and shall be delivered personally, sent by pre-paid registered post or other next working day delivery service or e-mail.

3. A notice or other communication shall be deemed to have been received: if delivered personally, when left at our registered office; if sent by pre-paid registered post or other next working day delivery service, at 9.00 am on the second Business Day after posting; or if sent by e-mail, one Business Day after transmission.

4. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.

5. The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.