Ordering

• How do I order online?

  We've made it really easy. To start a new order, click here and enter an order reference to begin. Then start searching for the products you want and simply add them to your order.

  If you don't already have an account with us, head here to set yours up.

• Can I order over the weekend?

  Yes, you can order online 24/7 as long as your account is within its credit and payment terms. See our terms and conditions for more details. 

  Please remember, online order cut-off times vary throughout the year, check the Homepage, Service Updates or Order Centre for updates.

• How do I order by phone?

  You can order by phone up until 6pm Monday to Friday, for next working day delivery. Please call 0800 252248.

  Please remember, online order cut-off times vary throughout the year, check the Homepage, Service Updates or Order Centre for updates.

• How do I reserve stock?

  Your items are reserved automatically as you add them to your order. Choose the items you want, click 'Reserve' and they're yours.

• Can I reserve stock when ordering over the phone?

  Yes, you can. Simply call us on 0800 252248 and start building your order.

• How long can I reserve stock for?

  Your stock is reserved automatically as you build your order. It’s ok to hold stock until the following day if your customer hasn’t yet confirmed, but we'd appreciate you removing any unconfirmed items as soon as you're able to so as not to prevent stock being available for other customers. Depending on demand, we can, at our discretion, remove stock from orders that remain unconfirmed after 48 hours.

• I have a Pantone reference. Can I search for garments with it?

  Not at the moment. However, if you have a list of garments that you'd like to know the Pantone reference for, we can get these for you. Just call our Customer Service team on 0800 252248 or email [email protected] and we'll get right on it.