Quotes

A quote is when we discuss pricing with a customer on a specific one-off order enquiry with the potential of offering a discount.
Use the request a 'Quick quote' button. You'll find the ‘Quick quote’ button in the top right corner next to ‘Your orders’ and ‘Favourites’ buttons on desktop, and if you’re using mobile, at the top of the main navigation. If you'd like to check on your quote you can call the team direct on 0800 0890 700.
The Quotes team will assess each quote request based on several different factors. If appropriate to do so a discount could be agreed off the standard carton rate prices. Please contact our friendly Quotes team on 0800 0890 700 for further information.
If you call the Quotes team on 0800 0890 700 they'll try their best to quote there and then, if appropriate. If you email them at [email protected] they'll try to respond within one hour.
Ideally quotes should be redeemed within 30 days of being issued, unless otherwise agreed.
You'll be provided with a Quote Reference Number, which should then be used to redeem the agreed discounts. You can do this online on the Delivery & Payment Options page by adding the Quote Reference Number in the field marked ‘comments to Customer Service’. You can also call us on 0800 252248 or email [email protected].
This can be done by checking your invoices or by calling our Customer Service team on 0800 252248.

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