We're making some behind-the-scenes upgrades on Saturday 18th October from 8am to improve your website experience. You won't be able to log in or place any orders online while this work is taking place. We apologise for any inconvenience this may cause.
How can we help?
Most common support topics
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Payments & Credit Control
- Where do I find my customer account code?
- How do I apply for a credit account?
- How do I store a card on my account?
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Deliveries
- What's your Next Day carriage charge?
- What's the cut-off time for 1-2 days delivery?
- What's the minimum spend for free carriage?
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Returns
- How long have I got to return items?
- What are the costs involved in returning items?
- I've changed my mind. What are the costs involved in returning my items?
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Marketing
- Do you have any marketing materials I could use?
- How do I get high-res images?
- Can I get Point Of Sale materials for my showroom?
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Your Account
- How do I update my account login details?
- How do I add new contacts to my account?
- How do I open an account with PenCarrie?
Business Support
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You can find all the information you need including the most up-to-date list of which items are in Clearance on our Clearance page.
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This can be downloaded from the Price Lists page of our website.
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The main price updates happen twice a year. We also make smaller updates as and when required throughout the year as brands update their own prices. Carton and pack quantity updates usually happen towards the beginning of the year.
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Yes.
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Yes, once you've downloaded the price list, you can change it however you like. There is a built-in mark up calculator in the price list spreadsheet. Please see our Price Lists page for more details.
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Please email us at [email protected] and we'll be happy to help you.