How can we help?
Most common support topics
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Payments & Credit Control
- Where do I find my customer account code?
- How do I apply for a credit account?
- How do I store a card on my account?
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Deliveries
- What's your Next Day carriage charge?
- What's the cut-off time for 1-2 days delivery?
- What's the minimum spend for free carriage?
- What's the minimum spend for free carriage?
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Returns
- How long have I got to return items?
- What are the costs involved in returning items?
- I've changed my mind. What are the costs involved in returning my items?
- What are the costs involved in returning items?
- I've changed my mind. What are the costs involved in returning my items?
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Marketing
- Do you have any marketing materials I could use?
- How do I get high-res images?
- Can I get Point Of Sale materials for my showroom?
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Your Account
- How do I update my account login details?
- How do I add new contacts to my account?
- How do I open an account with PenCarrie?
Payments & Credit Control
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You'll find your customer account code at the top right corner of our website, next to the checkout basket.
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Head to our 'Request a Credit Account' page where you'll find an online EchoSign form to complete.
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You can save a card online within the My Account area of our website. You can manage your own payment cards online in the Manage Payment Cards area of My Account.
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VAT is always charged at the current standard rate. See https://www.gov.uk/vat-rates for details.
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We currently accept all UK and EU bank Credit and Debit cards including American Express, personal, business and corporate (purchasing) cards for Maestro, Visa and Mastercard secured through Opayo (formerly SagePay). We also accept payments made through PayPal.
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Euro VAT is calculated and clearly shown at checkout. This means you’ll see the full VAT amount before you place an order, with no addition.al VAT to pay on delivery.
Most goods are charged at 23% VAT; however reduced rates can sometimes apply
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You can view your account balance, credit limit and any overdue amount in the Account Payments section under Finance and Payments.
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You can make an online payment in the Account Payments section. You can pay up to the value of your outstanding balance online. If you would like to make an overpayment, please contact our Credit Control Team on 01884 904899.
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You can find your payment authorisation code in the Recent Payments section at the bottom of the Account Payments screen.
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You can still make an online payment if your account is on hold. Once your payment has been received, our Credit Control Team will review your account and either remove the hold or contact you if further action is required.