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Payments & Credit Control Payments & Credit Control

  • You'll find your customer account code next to your initials in the top right corner of our website.

  • Head to our 'Request a Credit Account' page where you'll find two ways to apply. Either complete an online EchoSign form or download, complete and return a PDF document.

  • You can save a card online within the My Account area of our website. However, you don't need to store a card with Customer Service to place an order. You can manage your own payment cards online in the Manage Payment Cards area of My Account.

  • VAT is always charged at the current standard rate. See https://www.gov.uk/vat-rates for details.

  • We currently accept all UK and EU bank Credit and Debit cards including personal, business and corporate (purchasing) cards for Maestro, Visa and Mastercard secured through Opayo (formerly SagePay). 

    We don't currently take American Express or PayPal.