How can we help?
Most common support topics
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Payments & Credit Control
- Where do I find my customer account code?
- How do I apply for a credit account?
- How do I store a card on my account?
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Deliveries
- What's your Next Day carriage charge?
- What's the cut-off time for 1-2 days delivery?
- What's the minimum spend for free carriage?
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Returns
- How long have I got to return items?
- What are the costs involved in returning items?
- I've changed my mind. What are the costs involved in returning my items?
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Marketing
- Do you have any marketing materials I could use?
- How do I get high-res images?
- Can I get Point Of Sale materials for my showroom?
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Your Account
- How do I update my account login details?
- How do I add new contacts to my account?
- How do I open an account with PenCarrie?
Business Support
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You can find all the information you need including the most up-to-date list of which items are in Clearance on our Clearance page.
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This can be downloaded from the Price Lists page of our website.
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The main price updates happen twice a year. We also make smaller updates as and when required throughout the year as brands update their own prices. Carton and pack quantity updates usually happen towards the beginning of the year.
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Yes.
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Yes, once you've downloaded the price list, you can change it however you like. There is a built-in mark up calculator in the price list spreadsheet. Please see our Price Lists page for more details.
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Please email us at [email protected] and we'll be happy to help you.