How can we help?
Most common support topics
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Payments & Credit Control
- Where do I find my customer account code?
- How do I apply for a credit account?
- How do I store a card on my account?
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Deliveries
- What's your Next Day carriage charge?
- What's the cut-off time for 1-2 days delivery?
- What's the minimum spend for free carriage?
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Returns
- How long have I got to return items?
- What are the costs involved in returning items?
- I've changed my mind. What are the costs involved in returning my items?
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Marketing
- Do you have any marketing materials I could use?
- How do I get high-res images?
- Can I get Point Of Sale materials for my showroom?
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Your Account
- How do I update my account login details?
- How do I add new contacts to my account?
- How do I open an account with PenCarrie?
Euro guide pricing
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Our Euro prices are estimates; therefore should only be used as a guide. They include duty but exclude UK VAT. Final invoices are in £GBP, and the amount you pay may vary due to exchange rates or bank charges.
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Our Euro guide prices are updated monthly to reflect the latest exchange rates. Duty rate for each commodity are included however, UK VAT is not.